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PLEASE NOTE THAT WE ARE NO LONGER SUPPORTING THIS WEBSITE. WE
ENCOURAGE YOU TO VISIT OUR
NEW WEBSITE WHERE YOU WILL FIND A BETTER SELECTION, A VERY USER
FRIENDLY INTERFACE, AND NUMEROUS FEATURES WHICH WILL MAKE YOUR SHOPPING EXPERIENCE MUCH MORE ENJOYABLE. THANK YOU.
RETURNS / CANCELLATIONS
NON-DEFECTIVE RETURNS - UNUSED / UNINSTALLED
NON-DEFECTIVE RETURNS - USED / INSTALLED
RETURN GOODS AUTHORIZATIONS (RGA)
Returns are subject to the sole discretion of Discount Pool and Spa Supplies and/or the manufacturer of the product.
It is important to note that due to the huge variety and often complex nature of pool systems and pool products, and because we do not have the privilege of knowing with absolute certainty the complete and relevant details of a buyer's pool and/or spa system, we cannot and will not accept responsibilty for merchandise that is not compatible or does not work with your system as expected.
We always recommend that you contact the manufacturer for more detailed information before making a purchase to help determine that the product will perform as desired in your environment, if in doubt. Buyer assumes all responsibility, without exception, outside of the manufacturer's stated guarantee, warranty, or return policy.
No other warranty is expressed or implied
by Discount Pool and Spa Supplies.
Our experience has shown that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system. If you need the number or website of a manufacturer that is not yet on our links page, please contact us and we will forward that information to you promptly.
In the rare event that you feel your purchase is defective, it is incumbent upon buyer to contact the manufacturer directly for remediation before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly. We highly recommend that you keep all manuals and instructions, and fill out and remit all warranty registration cards. If you need assistance, we will be glad to help.
NON-DEFECTIVE RETURNS- UNUSED / UNINSTALLED
Returned merchandise must be received within 30 days from the date of buyer's physical receipt of the merchandise, must be in the original, unopened packaging, with all accompanying materials, manuals, registration cards, data sheets, and original receipt, in saleable condition, freight paid, and accompanied by an RGA number WRITTEN ON THE SHIPPING LABEL ONLY. Writing directly on the box wll necessitate our charging you additional re-stocking fees.
We reserve the right to charge up to a 20% restocking fee, a 15% processing fee, and original shipping charges (that were included in the original price). These charges apply to refused items as well.
NON-DEFECTIVE RETURNS - USED / INSTALLED
These returns are subject to stated manufacturers' return, guarantee, and warranty policies. In the event that a return priviIege is granted, buyer must obtain a RGA/RMA number from the manufacturer and/or Discount Pool and Spa Supplies. Buyer also assumes all costs for shipping, including originating shipping and handling fees.
Cancelled orders are subject to up to a 15% processing fee, but not less than $10.00, whichever is greater. Orders may not be cancelled if in the hands of the carrier. Once product has shipped, we cannot re-call the item back from the shipper. To return the product, follow the procedure for non-defective returns.
Refused orders are subject to all shipping related costs, up to a 25% restocking fee, (not less than $10.00), and a 10% processing fee.
In the rare event that we ship the wrong product, please contact us immediately. We will quickly remedy the situation by expeditiously sending out the correct product, and arrange to have the product that was sent in error picked up, obviously, at no additional cost to customer. We will occasionally, at our sole discretion, use expedited ground or air services in this situation.
OBTAINING A RETURN GOODS AUTHORIZATION (RGA)
Returns will NOT be accepted if item was shipped by truck line. Buyer's sole remedy in this instance will be warranty service from the manufacturer's field warranty service centers.
All returns must be accompanied by a RGA (return goods authorization) number and original invoice, subject to additional conditions as outlined above. All returns must have all accompanying materials, manuals, registration cards, data sheets, and original receipt, and accompanied by an RGA number WRITTEN ON THE SHIPPING LABEL ONLY. Writing directly on the box wll necessitate our charging you additional re-stocking fees Any item returned without a RGA/RMA MARKED CLEARLY ON THE SHIPPING LABEL - (NOT ON THE PACKAGING) will be refused, and the shipper will be responsible for return shipping AND ANY AND ALL RELATED CHARGES.
Please contact us at the toll-free number provided on your sales receipt or order confirmation sent via email.
Discount Pool and Spa
Supplies reserves the right to modify
or amend this policy at any time without prior notice.
We sincerely appreciate your
cooperation,
patience, and understanding.
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